No Hassle Returns

Merchandise Policy

We strive to keep an up-to-date inventory on our website.  Inventory available in our store is automatically updated on the site. However, there are rare instances that items are sold from our physical store before they are taken off of the website, resulting in a web order that we cannot fill. 

When you place an order, you will receive a confirmation number, but it will not be until we check our physical inventory that we will contact you and let you know if that item is unavailable.  At that time, we can try to special order the item for you, or cancel the order.  In the case that your merchandise is a "sale item" or on "special", we can try to order the item, but it will only be sold at the original, full price. 

Return Policy

All of our products are crafted with quality and durability; however, if you are unsatisfied with your item we gladly provide exchanges of refunds. However, in the unlikely event you do receive an item that is somehow defective, or not exactly what you had in mind, we will be happy to offer you an exchange or refund.

The item must be in its original, unused condition. In other words, that means free of any visible wear and tear, unwashed, and tags still attached. Boots or shoes cannot have any scratches on the bottom, we recommend trying them on in a carpeted area because the bottom will scratch quickly. Any visible wear and tear on boots or will not be accepts for a return or exchange.

To return merchandise, simply send the item(s) back to us within 30 days of the shipping date.  Please include the original receipt and reason for returning the item(s). Shipping charges are non-refundable.  We will return the item back to the original method of payment unless otherwise specified. Due to the time involved in their manufacture and the uniqueness of the final product, custom and/or special orders cannot be returned.

When returning merchandise, we strongly suggest using a recognized carrier (such as UPS, FedEx, or USPS) and insure your items for the full purchase price.  Just in case, please remember to keep all insurance and postal receipts for your records.

Address for Returns:

The General Store

Attn: Returns

101 W. Exchange Ave.

Fort Worth, Texas 76164

If you have any questions, please call us at (800) 282-9654, or send us an e-mail to

© 2016 by The General Store Fort Worth Stockyards. All Rights Reserved.

Since 1983, The General Store in the Historic Fort Worth Stockyards has become the destination for fine western gifts and Texas souvenirs. Visitors from all over the world come to experience the cowboy way and our famous western hospitality. Over the years, The General Store has become its own destination.

We carry all the provisions you'll ever need, fromold fashioned candies and treats, to a wide selection of chili mixes and salsas. For the cowboys and cowgirls we have a variety of destination fashion tees, fun hats, and jewelry to top it all off. Be our guest, come on in and let us enhance your western experience.